Customer Information

Customer Information

Order Processing and Delivery

Once we have received your order we will aim to process it within 48hrs.
If you have placed an order with us and it is out of stock we will let you know about the shortage as soon as possible giving you the option to cancel the order.
If the item you have ordered is available for us to order or is already on order we will dispatch it to you as soon as we receive it.
If the order is for an item that we can no longer order we will contact you as soon as possible and arrange a replacement or refund.

Postal Information

Postage charges are as follows:
2nd Class U.K Delivery – £2.60
1st Class U.K Delivery – £3.90
Special Delivery Guaranteed (U.K Next Day) – £9.50
Airmail within the European Union – £4.80

For orders placed with 1st Class delivery please allow 2-4 days for processing and delivery.
For orders placed with 2nd Class delivery please allow 3-5 days for processing and delivery.
Special Delivery Guaranteed should ensure that your order will arrive with you by 5.30pm the next working day.
Please note it may take 1 working day for us to process your order, however most orders are processed on the same day if ordered before 3pm. Further information on Special Delivery times please visit www.royalmail.com/personal/uk-delivery/special-delivery
For orders placed requiring delivery to the European Union please allow at least 7 working days for your parcel to arrive.

Please note that we do not guarantee any of the postal information listed above.
This should be considered a guideline only and may be subject to change due to external and unforseen circumstances.

Right To Cancel

Your right to cancel an order starts the moment that you place an order and ends 14 days from the day that you receive your goods.
If your order consists of multiple deliveries the 14 day period runs from the date of receipt of the last delivery.

Right To Refund

Refunds will be processed within 14 days of the receipt of the return or of the customer providing evidence of the return.
We reserve the right to deduct an amount from refunds where the goods have been handled more than necessary. (More than would be expected were you purchasing an item in a physical store) This includes where an item shows signs of wear.

Return Costs

It is the responsibility of the customer to pay any costs that may occur when returning an item/s.
If upon receipt an item is found to be faulty we will refund any return costs incurred by the customer.
Please note that items that do not fit are not considered to be faulty.

Our returns address is: Bras Briefs and More, Unit 16, The Innovation Centre, Festival Drive, Victoria Business Park, Ebbw Vale, NP23 8XA

Hopefully this page will answer any questions that you may have with regards to shopping with us at www.brasbriefsandmore.co.uk.
If you need any further information regarding ordering, delivery or any other aspects of shopping with us please contact kath@brasbriefsandmore.co.uk where we will do our best to answer your questions.
You can also contact us via Facebook at www.facebook.com/brasbriefsandmore

Please note when placing an order any details given may be used by us to contact you with information or offers. You may unsubscribe from these communications by clicking unsubscribe at the bottom of an email or by contacting kath@brasbriefsandmore.co.uk